Products FAQs
For the most accurate measurement, remove the cover from the insert if possible. Turn the cover inside out, lay it flat on a smooth surface, and measure from seam to seam across both the width and height.
Lay the insert flat and gently pull the top two corners taut to remove wrinkles without compressing the fill. Measure from seam to seam across the width and height.
We recommend ordering the same size cover as your pillow insert. Our pillow covers are professionally tailored slightly smaller than the stated size to create a full, plush appearance once the insert is inside.
Example: A 20" × 20" insert pairs best with a 20" × 20" pillow cover.
Yes! We create custom cushion covers for benches, window seats, patio furniture, dining chairs, and built-in seating.
Our cushion covers feature:
- Waterfall construction
- Knife-edge design
- Hidden zipper in the back seam
- No piping or cording
Simply provide your finished cushion measurements (Width × Length × Thickness), and we'll create a cover made just for your space.
Absolutely! Any fabric available on our website can be used for custom pillow covers, cushion covers, or curtains.
Simply enter the fabric name exactly as it appears on the product page when placing your order.
Yes. Most of our covers can be machine washed in cold water on a gentle cycle using a mild detergent.
- Do not bleach.
- Line dry or lay flat to dry.
- Iron on a low setting if needed.
Please refer to the individual product description if special care instructions apply.
Unless otherwise noted, pillow inserts are sold separately. Product listings will clearly indicate whether an insert is included.
Shipping & Returns FAQs
Orders are typically processed and shipped within 2–5 business days. Delivery times vary depending on your location and the shipping carrier.
We offer:
- Flat-rate shipping of $6
- Free shipping on orders of $65 or more
Due to the custom and handmade nature of our products, we do not accept returns, exchanges, or offer refunds.
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at pillows@ourpillowstudio.com so we can assist you.
Still Have Questions?
If you do not find the answer to your question in our FAQ, please send us a message. We're happy to help!
