Refund policy

Thank you for shopping with Our Pillow Studio. Every order is carefully prepared and inspected before it leaves our studio to ensure it meets our quality standards.

Returns & Exchanges

Due to the nature of our products, we do not accept returns, exchanges, or offer refunds for any reason, including change of mind, incorrect ordering, or buyer's remorse. Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged during transit or you receive an incorrect item, please contact us within 5 days of delivery so we can make it right.

Please email us at pillows@ourpillowstudio.com with:

• Your order number
• A description of the issue
• Clear photos of the item, packaging, and shipping label

We will review your request promptly and, when appropriate, provide a replacement or another suitable resolution.